Returns:
- Please ensure that you have an unboxing video of the delivered package to facilitate a smooth return process.
- Return requests will be accepted ONLY in case of damaged product received or incorrect product delivered. Returns for size, design or look of the product, customer not liking it or changing their mind, or for any other reason will not be accepted.
- Return requests must be raised within 3 days of delivery of the product, any requests placed beyond 3 days will not be accepted.
- In case of returns due to incorrect product delivered, your item must be unused and in the same condition you received it with the original packaging.
- To place a return request, please send an email at care@moondustforme.com with the subject – “Return on Order ID (number)”.
- Once the request is received, we shall arrange for the return pickup from the originally delivered address.
Refunds:
- Once the return pickup is initiated, the refund for the order will be processed, and the same will take about 6-8 working days to reflect in the original mode of payment.
Exchanges:
We DO NOT accept exchange requests, for now, please raise a return request and place a new order for the item you purchased, if available in stock.